Here are a few important things you can do to make sure you’re keeping renters truly satisfied.
What do renters really want?
They want a property management company that is really easy to work with. You’ll see a lot of people stuck in the past when it comes to managing properties; in the ‘80s, ‘90s, and early ‘00s, there was an emphasis on personal interaction, but times have changed.
Today's renters embrace technology as a part of their day-to-day lives—your business should, too.
While being accessible and personable is still important to renters today, we’re seeing a new wave of renters who are reflective of a new society—the ‘Uber society.’ For them, everything must be digital and convenient. They expect to have different digital/instant methods of depositing rent. They also want access to a 24/7 maintenance hotline and user-friendly websites.
Your property management company needs to be ushering in the future with electronic forms that can capture electronic signatures. Today's renters embrace technology as a part of their day-to-day lives—your business should, too.
That being said, never forget the basics: Everyone likes to be treated with kindness and respect. Knowing that we can count on others to uphold their end of the bargain is invaluable.
If you have any further questions on this topic or real estate in general, please reach out to me via phone or email. I’m always happy to hear from you.